1. Introduction to Emma Stine
2. How does Emma Stine Work?
3. Do you have a Catalog or a Lookbook?
4. Do you Wholesale?
5. Why is my Coupon Code or Voucher not working?
6. I placed an Order but haven’t Received an Update?
7. Can I combine Coupon Codes?
8. Will you ever bring back products you've sold in the past?
9. Can you give me more information on a Product?
shipping
10. How much do you charge for shipping?
11. How long will it take to receive my order?
12. Can I track my order?
13. Do you Ship Internationally?
shop with certainty
14. Do you charge sales tax?
15. What payment methods do you accept?
16. How will my order charge appear on my credit card statement?
17. Is it safe to use my credit card?
18. My credit card is being declined. What should I do?
19. What if I have a question about my order?
20. Can I exchange/return your products?
q: INTRODUCTION TO EMMA STINE?
a: Emma Stine Limited offers hand picked selections of unique Jewelry, Accessories and Bags for the Fashion Savvy Woman. Inspired by the strength and brilliance of Everyday Women, Emma Stine Limited celebrates their exquisite elegance, chic, edgy glamor and classic beauty.
Our company is a reflection of our Customers; Moms, Wives, Women; classic, sensual and chic.
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q: HOW DOES EMMA STINE WORK?
a: New styles in every week. Member only VIP Exclusive Events. Hand picked selections of unique products.
Our Style Editors and Buyers hand-select each individual product, which we introduce in a themed event twice a week through our member only VIP Exclusive Events. Don’t wait too long on a piece you love, because once Sold, we can’t bring it Back!
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q: DO YOU HAVE A CATALOG OR A LOOKBOOK?
a: We bring in over 200 Styles Weekly, with styles selling out daily. Our website is our living breathing Catalog/Lookbook. The site is updated twice a week with new and upcoming additions Hand-Selected by our Buyers and Stylists. Our website is always up to date with the current items we have available and you can shop whenever you want, 24 hours, 7 days a week.
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q: DO YOU WHOLESALE?
a: We offer Wholesale for Boutiques who are looking for a continuous variety of styles from a single Partner. Please keep in mind Emma Stine Limited is a shopping destination, our Buyers and Stylists Hand-Select each item, we do not design and cannot customize an item. To request more information about Wholesale please Contact Us.
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q: WHY IS MY COUPON CODE OR VOUCHER NOT WORKING?
a: Are you purchasing an item from our VIP Exclusive Event or an item that is already discounted? If so, Vouchers and other Promotions can't be applied to VIP Events or already Discounted Items. Also, be sure to check the expiration date on your Voucher.
If you’re still having issues, please Contact Us and we’ll be happy to assist you with any questions.
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q: I placed an Order but haven’t Received an Update?
a: Always make sure you received an Order Confirmation for your Order. If you have not received an Order Confirmation from us most likely your Order did not go through. Please Contact Us and we’ll be happy to assist in every way.
If you received an Order Confirmation please Contact Us with your Order Number and Name and we’ll be happy to check on the status for you.
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q: Can I combine Coupon Codes?
a: Unfortunately, Coupon Codes cannot be combined. Vouchers and Coupon Codes cannot be applied to VIP Events or already Discounted Items.
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q: Will you ever bring back products you've sold in the past?
a: Unfortunately No. We like to keep a Quick Pace and switch Styles often, this is what makes shopping at Emma Stine completely unique and so much Fun, everything always changes!
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q: Can you give me more information on a Product?
a: We try to provide as much information about our products as possible. Our product page for every item includes size, description, and most importantly, large and detailed images. If you need further information about a particular product or you have a suggestion, just let us know what information you’d like to see and we’ll do our best to include it.
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q: How much do you charge for shipping?
a: Please see our Shipping Page to view our Policy and Rates.
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q: How long will it take to receive my order?
a: All orders are normally shipped within 5 - 7 business days. Depending on your location, shipping time ranges between 3 to 5 business days. If for some reason there is a delay in your shipment we will notify you via email.
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q: Can I track my order?
a: Yes, a Shipment Notification will be emailed to you once your order has shipped. You can track your order with a Tracking Number that will be provided to you. Please allow 24 hours for shipment tracking information to be posted.
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q: Do you Ship Internationally?
a: While we don't normally ship to international addresses we can upon request. Most International Shipping is USD$18 but an actual address is needed to provide a quote. Unfortunately, with International Priority we can not provide tracking or insurance, if your package gets lost we can not take responsibility for delivery. Delivery will take at least 10-14 days, customers are responsible for any duties and customs fees. If you would like to request International Shipping please Contact Us.
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q: Do you charge sales tax?
a: Residents of Illinois will be charged Sales Tax for all orders.
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q: What payment methods do you accept?
a: We accept all major credit cards including Visa, MasterCard, American Express and Discover. All orders are processed by credit card payment only.
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q: How will my order charge appear on my credit card statement?
a: All charges appear as "EMMA STINE".
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q: Is it safe to use my credit card?
a: Every credit card purchase is backed by our secure server technology. Our software is among the best available for secure transactions. It encrypts all of your personal information so that it cannot be read during transmission over the Internet. In addition to protecting online transactions, we assure your privacy in other ways.
For more information please visit our Privacy Policy.
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q: My credit card is being declined. What should I do?
a: Make sure you Reviewed your Billing and Shipping Information carefully. If you have a Middle Initial on a Credit Card, make sure to include it with your First Name under the Billing Information.
Also, double check that your Billing Address matches exactly with your Credit Card company’s records. If you've verified all your information, the best thing to do is to Contact Us, we'll be happy to assist in every way.
Emma Stine uses the Address Verification System (AVS) and Card Verification Code (CVV) for your safety and security. Emma Stine verifies the credit card billing address on all web transactions. If you wish, you can indicate different billing and shipping addresses for your order, but your billing address must match the credit card you are using.
CVV is an important security feature that appears on all credit cards. For Visa, MasterCard and Discover, the code is a three (3) digit number that appears at the end of the account number on the back of the card. For American Express, the code is a four (4) digit number on the front of the card above the account number. The card code appears only on the physical credit card, verifying that you are in possession of the card.
If you've verified all your information, the best thing to do is to call your credit card company.
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q: What if I have a question about my order?
a: If you have any questions about your order please use our Contact Form to reach one of our Customer Service Representatives.
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q: Can I exchange/return your products?
a: To return or exchange your purchase please follow the instructions available on our Returns Page.
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